1. Types of Data We Collect
We collect Personal Data and Anonymous Data from you when you visit our Site, use our Service, send us information or communications, and/or when you submit content to our Service. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, location, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons.
1.1 Data You Provide to Us
We receive and store any information you enter on our Service or otherwise provide to us.
We collect Personal Data from you, such as your username, password, first and last name, date of birth, mailing address, email address, phone number, location, and imported Third Party Account information, when you create an Account.
We collect any Personal Data contained in information or content that you submit to the Service, such as recipe favorites or food preferences.
We collect information that you submit to the Service regarding your diet, grocery / shopping purchase data, dining data, exercise routines, sleep habits, weight, mood / stress, biometric data, genetic data (where applicable), activity level, fitness level, and other custom entries you elect to track or sync with our Service, or in response to surveys.
With your consent, we may also collect certain biometric data or genetic data that you provide to us for purposes of customizing and improving the Service for your individual needs. Likewise, if you authorize Zipongo or a third party (such as your employer or employer provided biometric screening service) acting on our behalf to collect any biometric or genetic information, then you authorize any such third party to use such information in accordance with their own terms and conditions.
We collect information you submit to complete an order on the Service with participating merchants, such as location and phone number for completion of delivery services or purchase orders, including when using a Zipongo agent to act on your behalf. When you work with a Zipongo agent, Zipongo reserves the right to note any specific data you provide in your profile and preference data for improved service. Zipongo uses a trusted, Third Party PCI-compliant solution for storing and processing credit card payments. Your credit card information is never stored on Zipongo servers.
If you provide us feedback or contact us via e-mail, we may collect your name and email address, as well as any other content included in the e-mail or that you submit to us, in order to send you a reply.
1.2 Data Collected Through Technology
Our servers (which may be hosted by a secure third party service provider) collect information from you when you visit or use the Site or Service, such as browser type and version, operating system, platform, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and a date/time stamp for your visit.
We use analytics technology to collect information about your use of our mobile applications and the Site, such as the time and date of your use, the duration of your use of various screens, and the features that you accessed. We use this data to assess features most preferred or most difficult to use, to improve the usability experience for users.
We may use clear gifs (otherwise known as web bugs or web beacons) to gather information about your visit to the Site and Service, such as what you click on and pages and information you viewed. Additionally, be aware that partners may also use their own clear gifs and we do not control use of these by partners and expressly disclaim responsibility for information collected through them. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are placed on a user’s hard drive, clear gifs are embedded invisibly on web pages.
2. Public Areas; Sharing
We may display your name and public information (“Public Content” as defined in the Zipongo Terms of Service), such as your comments on recipes, comments on the Zipongo blog pages, when you post Public Content to or use forums, blogs, and other user community features of the Service (collectively, “Public Areas“). A subset of your public content is available to the general public and registered users on the Service. If you associate your name with your public content, the people to whom you have revealed your name will be able to personally identify your activities on our Service. You may also choose to share on the Site or a Third Party Service, via comments, favorite recipes, ratings, your location, and data, and photos of your tracked foods and exercise (collectively, “Shared Content”). If you use Public Areas, post Public Content, share Shared Content, or send emails or other messages to other persons, you should be aware that they can read, collect or use any Personal Data contained therein. We are not responsible for the Personal Data you choose to submit in the Public Areas, in your Public Content, Shared Content, or that you send to others.
3. Third Party Services
We allow you to access third party services (“Third Party Services“), such as, but not limited to, Google, to share content with those services and to import information about your friends and contacts on those Third Party Services so that you can connect with them on the Service. We also partner with Third Party Services, such as trusted fulfillment partners, in order to fulfill an order you place and for the purpose of fulfilling such order. Some Third Party Services may provide us information to help improve and personalize your experience on the Service, keep your profile information in sync, complete an order placed on the site, or help you contact friends to join you on the Service, or provide Shared Content. It is your choice to login to Third Party Services, such as Facebook; you are not required to do so. Once logged into a Third Party Service, you can control your privacy settings on the Service to block the sharing to Third Party Services of your content and the importation of friend and contact information from Third Party Services. You can also adjust your privacy settings with the Third Party Service. We also may offer a feature allowing you to invite friends to join the Service by providing their contact information or by importing their contact information from your address book on a Third Party Service, such as, but not limited to, Gmail from Google, or your address book on your mobile device. You agree that we may store and use your friends’ contact information to invite them to join and connect with you on the Service. Your friends may choose to ignore your friend requests or the opportunity to register with Zipongo.
4. Use of Your Data
In general, Personal Data you submit or authorize a third party to submit (such as an employer) to us is used to provide you with a customized experience, aid us in serving you better, and to respond to your requests.
We use your Personal Data to:
- Facilitate the creation of and secure your Account on our network;
- Identify you as a user in our system;
- Provide the services and customer support you request, including via a Zipongo agent, such as assisting with meal planning and ordering;
- Analyze request and usage patterns, diagnose problems with our server and administer our Service and Site;
- Improve the quality of experience and provide you a personalized experience when you use the Service;
- Send you administrative e-mail notifications, such as security or support and maintenance advisories (the e-mails we send may contain code that enables our database to track your usage of the e-mail, such as whether the e-mail was opened and/or what links (if any) were clicked);
- Respond to your inquiries related to employment opportunities or other requests;
- Send you e-mail messages or postal mail informing you of our products and services and also third party products and services we believe may be of interest to you.
- Personalize guidance on your daily calorie and nutrient needs, and sample meal.
4.2 Change of Control
5. Disclosure of Your Data
5.1 Except as described below, we do not share your Personal Data with third parties:
- We may share your Personal Data with third party service providers under contract to perform functions on our behalf. Examples include sending postal mail or e-mail, storing data, securely processing an order placed, sharing data through a user consented third party (such as a physical tracker or biometric screening company), analyzing data, performing quality assurance, providing technical support, providing marketing assistance, verifying identity, and providing customer service. These third parties may have access to your Personal Data only as needed to perform their functions.
5.2 Information that You Share
6. Use and Disclosure of Anonymous Data
We will have the right to use, and share with third parties, Anonymous Data for any purpose and in any manner. Anonymous Data includes non-personally identifiable data we create from Personal Data by excluding information that makes such data personally identifiable. For example, Anonymous Data may be used or disclosed in connection with research studies or may be provided to your employer in connection with our provision of the Service. Your personal identity will never be disclosed to your employer or health plan.
7. Your Choices Regarding Your Personal Data
7.1 Your Control of the Use and Disclosure of Your Personal Data
7.2 Changes to Personal Data
You may change any of your Personal Data in your Account by editing your Profile information through the Service. You may request deletion of your Personal Data by us by contacting us at firstname.lastname@example.org, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
8. A Note about Children
Our Service is not currently directed to children under the age of 13. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act (“COPPA”). We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
We have commercially reasonable security measures in place to help protect against loss, misuse and alteration of your Personal Data in our possession, including securely storing any Personal Data collected as encrypted data. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Zipongo uses reasonable efforts to protect your Personal Data, Zipongo cannot guarantee its absolute security.
11. Contacting Zipongo
Zipongo Privacy Dept., 564 Pacific Ave., San Francisco, CA 94133.