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Meet Dawn Lauter, Sr. Customer Success Manager at Zipongo

“I joined Zipongo to work with a team of like-minded individuals focused on creating products that positively impact health.”

Dawn Lauter is Zipongo’s Sr. Customer Success Manager. She focuses on building scalable and efficient processes to support our customers and partners. Specifically, Dawn helps drive our customer onboarding experience, from program design to implementation. She also supports our customer’s ongoing activities, such as new feature additions.

Before Zipongo, Dawn was the primary point of contact for enterprise customer onboarding and implementation for Bunchball, a gamification solution. Dawn’s also consulted internationally for PharmARC Analytics and AyurVAID Hospitals in India, as well as Salesforce Effectiveness for the Latin America, Canada, Middle East and Africa regions. She’s also worked for Bristol-Myers Squibb launching their oncology products. Dawn earned her MBA in global marketing and brand management from Thunderbird School of Global Management.

1. Tell us why you joined Zipongo.

In my personal experiences, I’ve seen the impact of disease and chronic illness on individuals and families from varied socioeconomic backgrounds. I believe good health choices can make a difference for a lifetime. Nutrition is a big part of the story, and where Zipongo has true potential to improve lives. Zipongo’s mission and products intersect with many of my interests, both professionally and personally. And the team is fantastic and clearly passionate about what they do. What could be better than learning from and working with a team that wants to do good in the world?

2. What are you most proud of (personal or career-wise)?

I’ve had the opportunity to travel, work and study in many parts of the world. I’m proud of my ability to immerse myself in a new culture and see it from a local perspective.

3. What’s your favorite restaurant in San Francisco?

There are so many incredible food spots in the city. One of my favorites is Ananda Fuara. If you go there, try their vegetarian “neatloaf” — you won’t regret it.

4. Can you share something that ranks high on your bucket list?  

I’d love to visit the Serengeti during the mass migration. And I’d also love to play a full song on my acoustic guitar one day.

Want to work with Dawn and the folks at Zipongo? Check out our current job openings

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